What happens if I purchase a ticket and can no longer attend an in-person program?

    If you’re unable to attend a program that you’ve registered and paid for, there are a couple of options:

    • Transfer to another participant: Tickets are fully transferable to another person at any time. Contact SIYLI to give us the name and email of the attendee in your place.
    • Full or partial refund: You are eligible for a full refund (minus Eventbrite processing fees) until three weeks prior to the event. If you cancel between one to three weeks before the program, you can receive a refund less 25%. If you cancel within 1 week of the program you are not eligible for a refund.

    Unfortunately, registrations are not transferable between programs and we are unable to provide credit for future programs. Refunds will be issued through Eventbrite and processed within 15 days of notification of cancellation.