High-Trust Teams | SIY Global

Emotions Drive Team Performance

Strong teams don’t happen by chance. Many organizations struggle with miscommunication, disengagement, and lack of collaboration, limiting their ability to perform. Research shows that psychological safety—the belief that a team is a safe space for interpersonal risk-taking—is the foundation of high-performing teams. Yet according to McKinsey research, only about 26% of leaders create psychologically safe environments for their teams. Emotions are at the core of every team dynamic, influencing trust, collaboration, and overall performance.

If your team improves emotional intelligence, they perform 46% better than teams that don’t.

Our programs provide science-backed tools that help both leaders and teams develop self-awareness, regulate emotions in high-stakes situations, harness emotions as a catalyst for deeper connection, innovation, and resilience.

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the benefits of building high-trust teams

Through this training, your organization will:

improve team collaboration

Build trust and psychological safety to encourage open dialogue and innovation.

increase individual and team productivity

Reduce interpersonal barriers to increase focus and accelerate productivity.

strengthen engagement and retention

Create a culture where employees feel valued and motivated to contribute.

turn conflict into opportunity

Learn strategies to navigate differences and turn them into opportunities.

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Build trust between leaders and teams

While leaders set the tone, every team member contributes to the overall culture. Our programs address both perspectives, ensuring a holistic approach to team performance.

We offer two programs designed to meet the unique needs of leadership and individual contributors. While using both programs together maximizes impact, each can also be delivered independently.

Creating High-Trust Teams

Leadership Program

Empower leaders to build trust, enhance communication, and create a psychologically safe environment for better performance.

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Performing as a High-Trust Team

Individual Contributor Program

Equip team members with the skills to collaborate effectively, communicate with empathy, and build a culture of learning and trust.

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Leadership Program

Creating High-Trust Teams

Creating high-trust teams starts with leaders who understand how trust is built in daily interactions. This program introduces a simple, practical model for team-based trust and equips leaders to strengthen it through everyday choices.

Leaders will learn to recognize signals that shape trust, apply skills that encourage open dialogue, and foster conditions where teams feel safe, aligned, and growth-oriented. Through research-based frameworks, interactive exercises, and reflection, participants will develop concrete strategies to build resilient teams that collaborate, learn, and deliver together.

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Leader building trust as she talks to her team

leadership program logistics

We recommend a 6-week blended learning journey for this program to maximize learner engagement and skill application. For organizations that want to integrate Creating High-Trust Teams content within a larger program in their organization, we recommend using the microcourses and live learning session content only.

audience

leaders

participants

up to 24 per cohort

format

blended self-paced and live (in person or virtual) learning

duration

6-week learning journey, with four hours of live learning

Self-paced Learning

Prior to live sessions, participants engage in two short microcourses to cover key concepts in the course. Microcourses include:

Foundations of Trust (10 min)

Define trust in practical terms, understand why it matters on teams, and learn three core conditions that support it.

Inside the Trust Triangle (10 min)

Delve deeper into understanding the Trust Triangle model: Safety & Belonging, Clarity & Alignment, and Growth & Adaptation.

Leader Impact & the Perception Box (10 min)

Examine how personal perspectives and biases shape the signals leaders send and explore ways to respond in ways that build trust.

Live Session 1: Building the Foundation for High-Trust Teams

2 hours: The first live session engages leaders in discussion around the Trust Triangle and psychological safety. They learn how to understand what emotions and mindsets hold us back as individuals and as leaders.

Key modules include:

Welcome & Prework Recap

Review and debrief the foundations of the Trust Triangle model

Psychological Safety

Spot signals of psychological safety and belonging in your teams

Empathetic Listening Practice

Practice Empathetic Listening to strengthen safety & belonging in 1:1 interactions

Leading Inclusive Discussions

Learn how to facilitate inclusive discussions to foster greater trust in group meetings

Live Session 2: Strengthening Clarity and Building a Learning Culture

2 hours: During the second live session leaders will engage in role plays, case studies, and simulations, applying psychological safety principles to high-stakes team dynamics.

Key modules include:

Spotting Breakdowns

Spot signals that show when clarity or alignment is breaking down on a team

Communicating Clarity

Practice a short “clarity check-in” to make goals, roles, and decisions more explicit

Creating a Learning Culture

Envision what a strong learning culture looks like in practice and identify small habits that support it

Building Process for Growth

Apply a simple learning culture process to strengthen growth and adaptation

Personalized Application Challenges

Leaders receive 3 weeks of content application suggestions covering each dimension of the Trust Triangle.

Bring Creating High-Trust Teams to your organization

Individual Contributor Program

Performing as a High-Trust Team

Creating a culture of psychological safety isn’t just a leader’s job—it’s a team effort. Every team member plays a role in fostering an environment where colleagues feel safe to share ideas, take risks, and learn from mistakes.

Through interactive exercises, real-world simulations, and discussions, participants will build emotional awareness to shift from a failure-avoidance mindset to a learning-focused approach. They’ll develop practical skills in mindful listening, empathetic communication, and inclusive collaboration, ensuring they actively contribute to a culture of trust and innovation.

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Team engaging in a conversation to build trust

individual contributor program logistics

We recommend a 6-week blended learning journey for this program to maximize learner engagement and skill application. For organizations that want to integrate Performing as a High-Trust Team content within a larger program in their organization, we recommend using the microcourses and live learning session content only.