Transform Conflict into Growth

Conflict Can Make Teams Stronger

Conflict is inevitable in the workplace, yet many teams struggle to navigate it productively. Unresolved tensions lead to disengagement, misalignment, and strained relationships, making collaboration and innovation difficult. Research shows that psychological safety and emotional intelligence are key to ensuring conflict becomes a source of learning rather than division.

Emotions drive conflict, but they can also be the key to resolving it. Our programs equip leaders and teams with science-backed tools to understand conflict patterns, regulate emotional responses, and use structured frameworks to navigate challenging conversations. By building emotional intelligence, organizations can transform conflict into a driver of stronger relationships and better results.

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The benefits of developing emotional intelligence for conflict resolution

Through this training, your organization will:

strengthen collaboration and trust

Navigate disagreements with emotional awareness and productive communication.

turn conflict into innovation

Leverage multiple perspectives to solve challenges creatively rather than defensively.

enhance team collaboration

Equip leaders and teams with tools to approach difficult discussions with clarity and composure.

increase engagement and productivity

Create an environment where disagreement leads to progress rather than disengagement.

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Everyone shares responsibility for creating an environment for healthy conflict

Leaders play a crucial role in shaping how conflict is handled, influencing team culture, collaboration, and decision-making. Team members, in turn, need the skills to navigate conflict productively, ensuring that disagreements lead to stronger relationships and better outcomes rather than disengagement.

We offer two programs designed to meet the unique needs of leadership and individual contributors. Using both together creates maximum impact, but each can also be taken separately.

Bridging Conflict for Positive Outcomes

Leadership Program

Equip leaders with strategies to guide, coach, and facilitate conflict resolution at individual and team levels for productive results.

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Turning Conflict into Opportunity

Individual Contributor Program

Helps employees navigate workplace tensions constructively, fostering stronger collaboration and communication.

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Leadership Program

Bridging Conflict for Positive Outcomes

This course helps leaders navigate conflict with awareness and skill, turning friction into an opportunity for learning and alignment.

Through a blend of emotional intelligence practices and structured frameworks, participants learn to recognize what drives conflict, manage their internal reactions, and create the conditions for productive dialogue. The course introduces several models, including: a Conflict Strategies Model; the SCAN model, which helps uncover the unique needs for each situation; and the P.E.A.C.E. Model, which guides them through preparing, facilitating, and resolving high-stakes conversations.

Participants leave with practical tools to assess tensions early, stabilize difficult dynamics, and foster team environments where disagreement leads to insight rather than division.

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A leader resolving conflict among her team

leadership program logistics

We recommend a 6-week blended learning journey for this program to maximize learner engagement and skill application. For organizations that want to integrate Bridging Conflict for Positive Outcomes content within a larger program in their organization, we recommend using the microcourses and live learning session content only.

audience

frontline and midlevel leaders

participants

up to 24 per cohort

format

blended self-paced and live (in person or virtual) learning

duration

6-week learning journey, with four hours of live learning

Self-Insight Assessments

Leaders take two short assessments to measure leaders' typical approach to conflict and their attitudes toward the value and experience of conflict. Results help tailor the instructor-led experience.

Self-paced Learning

Prior to live sessions, participants engage in two short (10 min) microcourses to cover key concepts in the course.

Microcourses include:

Conflict Strategies (10 min)

This short, interactive module helps participants understand emotional triggers in conflict situations and develop strategies for approaching conflict in a productive way.

Orientation to Conflict (10 min)

This short course helps leaders understand the basics of how they approach and experience conflict.

Live Session 1: Leading Conflict with Awareness and Emotional Intelligence

2 hours: The first live session helps leaders understand their own relationship to conflict and how emotions influence all team interactions.

Key modules include:

Your Relationship to Conflict

Identify your default approaches to conflict and how those patterns affect outcomes.

Conflict Attitudes

Explore how emotions, beliefs, and confidence shape your willingness to engage.

Conflict Strategies

Revisit 5 strategies to address conflict and discuss practical applications and uses for each.

The SCAN Model

Use a diagnostic process to decide whether and how to engage in a conflict situation.

Self-paced Learning

Between the two live sessions, leaders engage with a short microcourse to learn about the PEACE model, as well as several video examples of applying the PEACE model.

Live Session 2: Facilitating Resolution & Leading Through Conflict

2 hours: The second live session gives leaders leaders practical tools to effectively manage conflict across multiple stakeholders and priorities with emotional intelligence.

Key modules include:

PEACE Model

Learn a structured, five-step approach for guiding conflict toward resolution and apply the model to real workplace scenarios.

Empathetic Listening
Practice listening that reflects both content and emotion to build safety and connection before problem-solving begins.

Leading Others Through Conflict

Use the SCAN and PEACE frameworks to coach team members through tension without taking over ownership.

Personalized Application Challenges

Leaders engage in short skill application exercises for practicing key learnings on the job. Recommendations are delivered several days per week for 3 weeks.

Week 1: Build Conflict Readiness

Week 2: Coach Others Through Conflict

Week 3: Apply the PEACE Model

Bring Bridging Conflict for Positive Outcomes to your organization

Individual Contributor Program

Turning Conflict into Opportunity

Conflict can either strengthen relationships or create division—it all depends on how it’s handled. This course helps team members build self-awareness and emotional intelligence to navigate conflict productively.

Participants will identify their default conflict patterns, regulate emotions, and apply structured resolution techniques using the P.E.A.C.E. and TKI Conflict Models. Unlike traditional programs, this course emphasizes emotional intelligence, psychological safety, and empathy to ensure that conflict leads to better collaboration, problem-solving, and workplace relationships.

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Two women on a team at work resolving conflict together

individual contributor program logistics

We recommend a 6-week blended learning journey for this program to maximize learner engagement and skill application. For organizations that want to integrate Turning Conflict into Opportunity content within a larger program in their organization, we recommend using the microcourses and live learning session content only.